Before Kawasaki cancelled its Navi Mumbai dealership, Chennai resident Mohammed Mubarak was probably the last person to get a bike from the showroom, that too, only because he forced the staff to give him the demo bike.
Like many other customers, Mohammed Mubarak was kept waiting for months to receive the bike he had paid lakhs of rupees for.
Tired of being taken for a ride, he flew all the way to Mumbai, marched into the Kawasaki showroom and took off with the demo bike on display there. But it was hardly a smooth ride — even as he was riding back to Chennai, the brand new bike broke down.
Mohammed Mubarak (25), a Chennai resident who owns a store for superbike accessories and spare parts. “I wanted to get the latest edition of the Kawasaki ZX14R — also known as the Ohlins edition,” said Mubarak, adding, “This model was not available at any showroom in the country, except for SNK Palm Beach. Along with me, another Chennai resident, Irfan, had also booked the same bike. We contacted Satyen at SNK, and he promised to have the bike delivered within 20 days, but only if we paid him the full amount in advance.”
“They kept bluffing for some days. Finally, I flew down from Chennai to Mumbai, where I found the exact same bike that I had ordered, lying idle at the showroom,” he said.
“I caught hold of the staff and threatened to file a case against them. I made it clear that they had two options: either refund the money, or give me the bike,” said Mubarak. Finally, after a lot of arguing, the staff gave Mubarak the demo bike.
“From today, I will start refunding money of the customers — not the whole amount in one go, but some part of it.”
Since then, he has been absconding, confirmed Mumbai-resident Neil Shah, who had also tried to contact the showroom owner for a refund. “Satyen is absconding and has not been taking our calls since the last two weeks,” he said.
However, Bhanu Prakash, the service manager at the Bangalore showroom, confirmed the fact that Mubarak had stopped at the Bangalore branch to get his bike repaired. “On the day Mubarak visited here, most of our staff was on leave. There was a new technician who had joined at the time, who somehow made the mistake of overlooking a small loose screw on the right hand side of the bike. This kind of mistake has never happened before. Other than this small mistake, our quality of service has consistently been top notch,” he stated.
What should we say, this is a case of sheer callous behaviour on behalf of the showroom and the brand that many people whats to own as their priced possession.